FAQ
Welcome to the FAQ page for BEST Services Gran Canaria Excursion Center! Below, you'll find quick answers to the most common questions about our services, booking process, and policies. Whether you're planning your holiday or just gathering information, we’ve got you covered.
How do I book a trip?
Select the tour you like and click BOOK NOW. Choose your preferred date on the calendar and reserve your spot. At checkout, you’ll pay only the deposit shown on the form. The remaining balance is paid on the day of the trip—by cash or card.
What happens after I book my trip?
Once your booking is complete and the deposit is processed, you’ll receive an automatic confirmation with your trip date, number of participants, pickup time, and confirmation of the deposit received.
If you don’t receive this confirmation within 5 minutes, check your spam or junk folder. If it's not there, our team will help you get your confirmation manually.
Is transport from/to my hotel included?
Yes—if your hotel is located between San Agustin and Puerto de Mogán. Pickup details vary by tour, but you'll be asked for pickup information during booking. We’ll then send you all the pickup instructions based on the tour selected.
What does “Dolphin See Guarantee” mean?
Tours offering this guarantee will give you a free extra ticket for the same trip (usually the first 2 hours of the Supercat Premium tour) if dolphins are not spotted during your initial excursion.
Can I contact you for help or more information?
Yes! Our support team is available by WhatsApp or phone at:
📞 +34 603 589 199
Can I book by phone or WhatsApp?
Although we recommend booking online for speed and accuracy, you can also contact us via WhatsApp or call us at:
📞 +34 603 589 199
Do I need to print my reservation?
Not at all. Showing your confirmation email or message on your phone is enough. However, you're welcome to print it if you prefer.
I can’t find a specific activity. Why is that?
We do not offer activities that involve animal exploitation, mistreatment, or harm, such as fishing parks, camel rides, etc. For other cases, feel free to contact our support team—we’ll be happy to assist you.
Do you offer group or family discounts?
Yes, depending on the group size and the tour selected. Get in touch with our booking team and we’ll gladly help you get the best possible offer.
How can I pay?
We accept all major credit and debit cards, PayPal, and Apple Pay. Payments are made through a secure and encrypted checkout system.
What is your refund policy?
If a tour is canceled by the operator (e.g., due to bad weather), you’ll receive a full deposit refund or a new tour date. For other cancellations, deposits are non-refundable, but you may reschedule to the next available trip with the same operator (e.g., convert a Jeep Safari into a VIP tour).
Can I rebook if I can’t attend my trip?
Yes—you may rebook up to 24 hours before the excursion date.